S.H.Dawson Computer Service Tel: (865) 804-3454

S.H. Dawson Computer Service based in Knoxville, Tennessee, specialize in the areas of Computer Technology, Network Infrastructure and Telecommunications, providing both technical solutions and project management for small and medium businesses. Our on-site computer services include the repair, installation and maintenance of a multiplicity of computer, voice and data systems. Founded in 1989, our reputation for consistently achieving high customer satisfaction and retention has also attracted customers from Alabama, Georgia, Kentucky, North Carolina, and Virginia.

We offer a selection of computer services which are tailored to meet individual customer requirements, some of which are detailed below.

Please contact us to discuss your particular needs, or visit our Forum.

Remote Monitoring

  • Manage and control your property, computers and networked devices through the Internet using our Remote Monitoring Service. Read more ...
  • Critical event generated alerts automatically sent by SMS, email, fax and voice calls.  FAQ
  • Remote status and readings of networked devices and sensors, such as power supply meters, light switches and thermostats. We are registered installers for the Professional Series of Proliphix IP Thermostats. Read more ...
  • JUT, a remote multi-thermostat management tool for the Proliphix IP Thermostat.  FAQ
  • Automated Meter Reading for utility (power, natural gas, or water) meters. Utility usage reporting and graphing ability when used with the Remote Monitoring Service. E-mon Energy Monitoring products available

Internet Connectivity

  • Professional router and Wireless Access Point (WAP) using ADTRAN™ solutions for wired and wireless Internet connectivity and networks
  • Service to airports, hotels, retail, and domestic
  • Full installation and configuration service for home based workers, enabling a secure home network for the whole family with Internet Connection sharing
  • Compatible with cable or DSL connections
  • Service to ISP supplied T-1 lines through testing and diagnosis

Satellite Internet Service

  • Service to Direct PC
  • Dish relocation and alignment
  • Upgrades to dish mounting system
  • Substantial quality of service improvements to signal upstream and downstream

On-site computer and network services

  • Support for all versions of Microsoft Windows, UNIX, and Mac OS
  • Domain and Active Directory administration
  • File storage and administration
  • Local Area Network, Wide Area Network and Virtual Private Network administration
  • Professional skill set with Microsoft Office suite

Computer Hardware Installation, Maintenance, & Repair

  • Laptop and Desktop: Dell, Compaq, Sony, etc
  • Servers: IBM, HP, Dell, DEC, etc
  • Network: Cisco, Nortel, 3COM, Paradyne, Alcatel, SMC, Fluke
  • POS and Kiosk: Fujitsu, Dell, NCR, Symbol, Kiosk Information Systems
  • Serving networks of approximately 150 LAN users and 350 WAN and VPN users
  • Printer service: Diagnosis and repair of Laser and Dot Matrix printers

Enterprise Resource Planning Systems

  • OpenERP Open Source Business Management Software
  • Including modules on Customer Relationship Management (CRM), Project Management, Time Management, Task Management, Inventory, and many more
  • Installed on preconfigured Dell™ PowerEdge servers

Read more ...

Cable Installation & Testing

  • Category 3, 5e, and 6, Fiber Optic
  • Installation for commercial and residential sites
  • Copper wiring standards 568 A and B

Nortel Telephony Systems Service

  • Serving networks of approximately 1,000 users
  • Option 11 and 61 with ITG trunk cards
  • VOIP voice systems for circuit and packet switching
  • Call Pilot voicemail
  • Business Communications Manager 200 and 400
  • Optivity Telephony Manager
  • IP Softphone 2050, Mobile Voice Client 2050
  • ADTRAN signaling unit administration
  • Service to telephony products of Cisco, Avaya, Lucent, and 3COM
  • Member of the Nortel Consultant Liaison Program


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